Terms and Conditions rapid97 —
Complete Platform Usage Guide

These Terms and Conditions ("Agreement") govern your use of the website, mobile app, and all services provided by rapid97 under the domain rapid97.onl. This agreement takes effect from the date you first access or use our platform.

By clicking "Register", "I Agree", or simply continuing to use the platform after updated terms have been published, you are deemed to have fully accepted and agreed to all conditions stated herein, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

Rapid97 reserves the right to modify, add, or remove any part of these terms at any time without prior notice. Such changes take effect immediately upon publication on the website. It is your responsibility to review this page periodically to ensure you are always aware of the latest terms.

To register and use rapid97 services, you must meet all of the following conditions:

• Aged 18 years and above at the time of registration and while using the platform.
• Act as an individual on your own behalf — not as a representative or agent of any third party.
• Not residing in a jurisdiction where use of this platform is prohibited or restricted by local law.
• Not listed in any self-exclusion program, whether self-imposed or imposed by a relevant authority.
• Possess full legal capacity to enter into a binding agreement.
• Use legitimate personal funds — not funds derived from illegal activities or subject to litigation.

Rapid97 reserves the right to conduct eligibility checks at any time. If it is found that you do not meet any of the above requirements, your account may be suspended or terminated immediately and any remaining balance will be handled in accordance with the applicable policy.

Each user is only permitted to have one (1) active account at rapid97. Multiple account registrations are strictly prohibited and may result in the closure of all related accounts and forfeiture of any existing balance.

Upon registration, you are required to provide truthful, accurate, and up-to-date information including your full name, date of birth, phone number, and active email address. rapid97 is not responsible for any losses arising from the submission of incorrect or incomplete information.

Process Know Your Customer (KYC) is mandatory for withdrawal and deposit activities exceeding certain limits. Documents that may be requested include a copy of your identification card, a utility bill as proof of address, or a bank statement. All documents will be stored securely using 256-bit SSL encryption.

You are solely responsible for maintaining the confidentiality of your password and login credentials. Please notify the rapid97 support team immediately if you suspect any unauthorised access to your account.

Rapid97 supports a variety of popular deposit methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and direct bank transfers to all major banks. All transactions are processed through encrypted, secure channels.

The minimum deposit allowed is RM 10.00 per transaction. No maximum deposit limit is set for standard accounts; however, accounts making deposits that exceed certain limits will undergo additional review as a standard security measure.

• All deposits are processed instantly and funds are available in your account within minutes.
• Rapid97 does not charge any processing fees for deposits.
• Deposited funds must be used for gaming purposes only — they may not be used as a money storage facility.
• Rapid97 reserves the right to decline or void any deposit that is suspicious or in violation of these terms.

If a technical failure occurs during the deposit process, please save your transaction proof and contact our support team via live chat. We will investigate and resolve the issue within 24 working hours.

Rapid97 processes withdrawal requests in less than 5 minutes for accounts that have completed full KYC verification. This is among the fastest withdrawal processing times in Malaysia's online entertainment industry.

Conditions that must be met before a withdrawal is approved:

• Account has completed the KYC process and is fully verified.
• No active bonus request currently in progress (wagering requirements must be fulfilled first).
• Withdrawals must be made to the same payment method used for the deposit (anti-money laundering policy).
• The minimum withdrawal amount is RM 30.00 per transaction.
• First-time withdrawals require additional identity verification as a security measure.

Rapid97 reserves the right to delay withdrawals by up to 5 business days if additional security checks are required. In such cases, our team will contact you via your registered email for further information.

Rapid97 offers a wide range of bonuses and promotions to its members, including welcome bonuses, weekly cashback, free spins, reload bonuses, and a VIP programme. All bonuses are subject to the wagering requirements specified for each offer.

General terms applicable to all bonuses:

• Bonuses may only be claimed once per eligible promotion, unless otherwise stated.
• Wagering requirements must be met within the stipulated time frame — expired bonuses will be automatically forfeited.
• Games excluded from wagering contribution will be clearly listed in the relevant promotion terms.
• Rapid97 reserves the right to forfeit any bonus if an attempt to exploit the promotional system is detected.
• Using certain wagering strategies (such as low-risk betting solely intended to meet wagering requirements) may result in bonus cancellation.
• Members with more than one account are not eligible to claim any bonuses.

Specific terms for each promotion — including wagering ratio, eligible games, betting limits, and validity period — are available on the respective promotions page. Please read the promotion terms carefully before claiming any bonus.

All games offered at rapid97 use a Random Number Generator (RNG) that has been certified and audited by an independent body. This ensures every spin, hand, or bet is truly random and fair for all players.

Game results recorded by the rapid97 server are final and binding. In the event of a discrepancy between what is displayed on the player's screen and the server records, the server records shall prevail. rapid97 is not liable for any losses resulting from internet connection disruptions or device issues on the user's end.

Any attempt to disrupt, hack, or exploit bugs in the games is strictly prohibited. Wins obtained through such means will be voided and the accounts involved will be terminated immediately.

Rapid97 users are prohibited from engaging in any of the following activities:

• Money laundering — using the platform to transfer or conceal funds obtained through illegal means.
• Identity fraud — using another person's identity or providing false information during registration or KYC.
• Bonus Exploitation — opening multiple accounts or cooperating with others to exploit promotional offers.
• Technical attacks — any attempt to disrupt, disable, or compromise rapid97's systems.
• Collusion or coordinated play — in multiplayer games, colluding with other players to gain an unfair advantage.
• Use of automated software — using bots, scripts, or any automated tools to play or interact with the platform.

Any violation of the above rules will result in immediate account closure and possible legal action. rapid97 cooperates fully with the relevant authorities when required.

Rapid97 takes seriously our responsibility to protect your personal information. All data you provide to us is collected, processed, and stored in accordance with our Privacy Policy, which complies with the Malaysia Personal Data Protection Act.

Your personal data — including your name, address, payment information, and transaction records — is used solely for the following purposes:

• Identity verification and KYC process.
• Processing of deposit and withdrawal transactions.
• Account-related communications covering security and promotions (if you have opted in).
• Compliance with legal and regulatory requirements.
• Service improvement and user experience enhancement.

Rapid97 will not sell, rent, or disclose your personal information to third parties without your consent, unless required by law. For more information, please refer to Privacy Policy our complete.

Rapid97 provides its services "as is" and makes no warranties or representations regarding the suitability of the platform for any particular purpose. To the extent permitted by law, rapid97 shall not be liable for:

• Any direct or indirect financial losses resulting from use of the platform.
• Service disruptions due to maintenance, technical issues, or events beyond our control.
• Losses arising from unauthorised access to your account caused by your own negligence.
• Third-party content that may be displayed in certain contexts on the platform.

You acknowledge that online gaming involves financial risk and you are solely responsible for all wagering decisions you make. rapid97 does not provide financial advice or guarantee wins.

You may close your account at any time by contacting our support team. Before closure, ensure all active bonus wagering requirements have been met and no withdrawals are still pending.

Rapid97 reserves the right to suspend or terminate your account without prior notice if:

• You have been found to have violated any provision of these Terms and Conditions.
• There is suspicious or fraudulent activity associated with your account.
• The information you provided has been found to be false or misleading.
• You have enrolled in the self-exclusion programme.
• Required by the relevant authorities.

After account closure, any valid remaining balance (after deducting any bonuses that do not meet the conditions) will be returned to you via the original payment method within 5 working days.

Rapid97 reserves the right to amend, modify, or update these Terms and Conditions at any time. Members will be notified of any significant changes via email or in-platform notification. The effective date of the latest terms will always be displayed at the top of this page.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with this agreement shall first be resolved through negotiation. If negotiation fails, the dispute may be referred to an arbitration procedure agreed upon by both parties.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be reinterpreted in a manner that most closely reflects the original intent, and the remainder of these terms shall continue in full force and effect.